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Smart Meets Style. Smart city e-bike with anti-theft protection.
Smart Meets Style. Smart city e-bike with anti-theft protection.
Tenways

Tenways CGO009 Smart City eBike in Ice Blue + Free ABUS Ivy Sold Secure Chain Lock

£2,399.00
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Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined
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When you purchase this item, you will earn of rewards points to spend on your next purchase from us. You can spend your Rewards balance in-store & online.


Cycle Spirit London’s return policy lasts 30 days
from the date of purchase. If 30 days have gone
by since your purchase, unfortunately we can’t
offer you a refund or exchange.

In certain circumstances we may be able to offer
you a credit note to the value of the purchase
made.


Cycle Spirit London’s return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In certain circumstances we may be able to offer you a credit note to the value of the purchase made.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A valid proof of purchase should also be provided for us to process the claim.
Unfortunately, we cannot refund any delivery charges or associated cost in connection with the purchase, unless there is an error on our side.

Several types of goods are exempt from being returned. Perishable goods such as bicycle inner tubes and tyres cannot be returned, unless developed a fault. For hygiene and safety reasons, we also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Items, that have been altered or customised in any way will need to be inspected, as customisation may void your warranty and therefore items may not be covered. In any instance, please contact us directly. Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after purchase or delivery

Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement


REFUNDS (if applicable)

Once your return is received and inspected, we will send you confirmation to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, double check your bank account. Next, contact your credit card company or bank as it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund, please contact us at info@cyclespirit.com.

EXCHANGES (if applicable)

We only replace new items if they are defective or damaged. If you need to exchange it for any other reason, send us an email at info@cyclespirit.com. Please include your full name, email address, order ID or transaction ID (if you made purchase directly from our store) If possible, then please attach a copy or image of purchase receipt.

SALE ITEM

We do not offer refunds for sale items, unless they are faulty.


SHIPPING YOUR RETURN

To return your product, you should send your items to the following address including your order and contact details.

Cycle Spirit London
599 Lea Bridge Road, E10 6AJ
London, United Kingdom.

In any instance, the buyer will be responsible for paying shipping costs of returning items. If you receive a refund, the cost of return shipping will be deducted from your refund or added to your balance. Alternatively, you can drop items directly to store. The time it may take for your exchanged items to reach you, may vary, depending on your location.

RIGHT TO CANCEL

In addition to our Returns Policy, under the Consumer Contracts Regulations of 2014, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

To exercise your right to cancel follow the steps below.

Email - Info@cyclespirit.com
Include - The order Number, Purchase Date, and items you wish to cancel.
Once we recieve this, we will aim to get back to you within 48hours.

Tenways CGO009 Smart City eBike in Ice Blue + Free ABUS Ivy Sold Secure Chain Lock

Season:2025

Brand:Tenways

Code:TWCGO009/IB

CGO009

Smart Meets Style.

Smart city e-bike with anti-theft protection.

The CGO009 features a modular design that makes it sleeker, more reliable, and super easy to maintain.

Fits riders of 165 ~ 200 cm (5’5″ ~ 6’7”)

Top Speed
25 km/h*
Range
Up to 85 km*
Weight*
Net weight: 21 kg (excluding all accessories)
Full weight: 23 kg (including all accessories)
Permissible Max. Weight: 145 kg
Battery
374 Wh (36V, 10.4Ah) Lithium-ion Battery with LG Cells

Smart Connect Module. Oh, So Secure

A built-in Smart Connect module gives this eye-catcher extra protection against malicious intent.

  • GPS Tracking
  • Motion Detection
  • Notice Zone Function

Minimalist Dash Controls

Streamlined, refined, intuitive controls.
Super-simplified for optimum ease.

Power Boost Function

An extra burst of energy at your fingertips. Tackle slopes with ease, and confidently pull away at green lights.

TENWAYS C9 Motor. An Immersive Sensation

A powerful yet quiet motor with 45 Nm of torque. Hardly a sound to be heard, even when accelerating.

Gates Carbon Belt Drive. Always Ready for You

Clean, fuss-free, and super durable. A must-have for cycling with long trousers and dresses.

Torque Sensor. Go with the Flow

The powered ride feels natural, smooth, and in complete harmony with your every move.

Connect for Smarter Riding

Attach your smart phone to the stem with a handlebar mount and enjoy all the TENWAYS App functionality.

  • Live Data Dashboard
  • Easy Navigation
  • Integrated Help Cente

Handy Notification Functions

Unlock live feedback functions on the status of your CGO009 with the all-new Smart Connect.
*Your CGO009 will come with 3 years of Live Data Communication service for FREE, giving you full access to all smart features.

Take the streets, heads will turn

Technical Information
ELECTRONICS
  • Motor
  • TENWAYS C9 Hub Motor (250W Power, 45 Nm Max. Torque)
  • Controller
  • Vector Sine Wave Controller
  • Sensor
  • Torque Sensor
  • Minimalist Dash Control
  • TENWAYS Display with Boost Function
  • Battery
  • 374 Wh (36V, 10.4Ah) Lithium-ion Battery with LG Cells
  • Smart Connect
  • Connect via TENWAYS APP
  • Lights
  • StVZO-compliant
PERFORMANCE
  • Top Speed
  • 25 km/h*
  • Range
  • Up to 85 km*
  • Climbing Ability
  • Suitable for moderate urban slopes*
COMPONENT
  • Frame
  • 6061 Aluminium Frame
  • Crankset
  • Gates CDX Crankset
  • Drivetrain
  • Single Speed Drivetrain
  • Gates CDN Carbon Belt
  • Front Fork
  • 6061 Aluminium Front Fork
  • Tires
  • TENWAYS Customized Tires
  • Brake
  • Hydraulic Disc Brakes
  • Bottom Bracket
  • Fully-concealed Bottom Bracket
  • Saddle
  • Selle Royal Saddle
  • Weight*
  • Net weight: 21 kg (excluding all accessories)
  • Full weight: 23 kg (including all accessories)
  • Permissible Max. Weight: 145 kg
  • *All stated weight numbers have a +/- 3%-5% tolerance. Net weight includes the battery but excludes all accessories. Full weight includes the battery and all accessories.
  • Rear Carrier
  • TENWAYS Customized Rear Carrier*
  • *Included with your CGO009 order
Sizing Information
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